Contact
Contact HVAC Sugar Hill
Calling is the fastest route to getting heat or cooling back. Everything you need is here.
Ways to Reach Us
- Phone
- (770) 763-7966Tap to dial from a mobile.
- Service area
- Sugar Hill and nearby towns around north Gwinnett and Lake Lanier
- Emergencies
- Emergency calls get picked up at any hour. Regular calls that are missed get returned once a line frees up.
When We Pick Up
| Monday | 7 a.m. until 7 p.m. |
|---|---|
| Tuesday | 7 a.m. until 7 p.m. |
| Wednesday | 7 a.m. until 7 p.m. |
| Thursday | 7 a.m. until 7 p.m. |
| Friday | 7 a.m. until 7 p.m. |
| Saturday | 7 a.m. until 7 p.m. |
| Sunday | 7 a.m. until 7 p.m. |
Emergency calls reach a person 24 hours, including outside the times above.
Helpful to Know Before You Call
Dial (770) 763-7966 and give us the short version: nothing warm coming out, nothing cool, a rattle, a drip, a strange odor or a breaker that flipped. If you know roughly when the equipment went in, mention it, and say if it is gas heat, a heat pump or a combination. Business owners, tell us what kind of building it is and how many units sit on the roof or out back.
What Happens on the Call
We check that you are safe
If there is any smell of gas or burning, we tell you what to do first.
We narrow down the problem
A few questions about symptoms and equipment help point the technician in the right direction.
We set up the visit
You choose a time that works, or for an emergency we get someone headed your way.
Questions About Reaching Us
What happens if nobody picks up?
Leave a message with your name and the problem in a sentence or two. Regular calls are returned once a line opens, and emergency calls are picked up at any hour.
Will you quote a repair over the phone?
Likely causes, yes. An exact figure comes after a technician tests the equipment, and you hear it before work starts.
Do you cover towns outside Sugar Hill?
Yes. We work in Buford, Suwanee, Cumming, Duluth, Lawrenceville, Dacula, Flowery Branch, Johns Creek, Hoschton and Rest Haven.
Can a tenant or property manager call?
Of course. Let us know who owns the property and who should approve repairs, and we will keep everyone informed.
Should I turn the system off before you arrive?
If it smells hot, is leaking or keeps tripping the breaker, yes. Otherwise we will tell you on the call what makes sense.
One Call Gets Things Moving
Tell us what is happening with your heating or cooling. We will help you stay safe and comfortable and get a technician on the way.